FAQs
FAQs & Shop Policies
1: PLACING AN ORDER
When you place an order with The Little Gifter Co. you will receive a confirmation email when the order has been received, and when the order has been fulfilled. Once your order has been fulfilled, you will receive a tracking number to check your delivery status at any time. We use either Sendle or Australia Post to courier your orders.
As our products are small batch, it may take up to 1-3 business days to prepare your order.
For wholesale orders, there is generally a 4 week turnover period, however this can fluctuate so please check with us when placing your order.
2: POSTAGE & SHIPPING
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|
Standard Shipping |
3-5 business days | $9.95 |
|
Express Shipping |
1-3 business days | $15.00 |
|
International Flat Rate Shipping |
Dependent on location | $30.00 |
Delivery delays can occasionally occur. We post via Sendle or Australia Post. All orders are posted from our studio in Perth, Western Australia. If you’re living in the Perth metro area or Northern suburbs, delivery is usually within 1 business day, and 1-2 business days for the rest of WA. Please note that delivery times may be longer to rural areas. It may take 4-7 business days to arrive to other national metro areas.
International delivery times vary depending on location.
Customs, Duties and Taxes
The Little Gifter Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Each item is individually and carefully inspected prior to being packed for shipping. We take the utmost care in packing your order so that it travels safe and sound, however once it leaves our studio, The Little Gifter Co. is not liable for any products damaged or lost during shipping/transit. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
3: RETURNS
Your happiness is our priority! We accept returns on full priced items within 14 days of purchase. If you do change your mind, please contact us within 7 days of receiving your order so that we may organise a returns form. When we receive your product in a saleable condition, we will be more than happy to refund or exchange to the purchase price of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
When we have received your returned item, it will be inspected and we will email you to notify you of the approval or rejection of your refund. Unsaleable or used products will not be eligible for a refund. If your return is approved, your refund will be processed and a credit will automatically be applied to your account, credit card, or original method of payment.
Exchanges
We only replace items if they are defective or damaged. Your happiness is our priority here at The Little Gifter Co., so if you feel something is not right with your order please contact us within 3 days of receiving it so that we may provide you with a returns form. We will then issue you with either an exchange, credit note, or refund.
Returns Shipping
Please note that the cost of return postage is the customer’s responsibility.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you choose to exchange a product, the cost of shipping will apply to the customer.
Depending on where you live, the time it may take for your exchanged product to reach you, if applicable, may vary. The time it may take for the product you are returning to arrive back with us may also vary, so please keep this in mind if awaiting a refund. We encourage you to use a trackable shipping service with insurance as we cannot guarantee that we will receive your returned item.